Casper vs. Purple Mattress Comparison

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Introduction

Casper was founded in 2013. The brand’s flagship mattress model, the Casper, features a mixed memory foam and polyfoam comfort system, and a high-density polyfoam support core.

Purple was founded in 2015 and began selling mattresses in 2016. The company’s flagship model has a comfort layer with a top layer of buckling column gel and a bottom layer of polyfoam, as well as a support core made of high-density polyfoam.

Please note that Casper now offers the Casper Wave, a mattress designed with layers of polyfoam, memory foam, and latex in the comfort system. Because this model is relatively new, it will not be included in this product comparison; only the flagship mattresses of both companies will be discussed.

Both the Casper and Purple mattresses have received average to above-average customer ratings on Tuck.com, but each model has unique characteristics, benefits, and drawbacks. This page will compare both mattresses in terms of construction, performance, and price, as well as the customer policies and reputations of each company.

 

Brand Summary

Pros of the Casper mattress include:

  • Virtually no noise
  • Reliable customer service
  • White Glove delivery and old mattress removal are widely available
  • No additional shipping or handling fees for mattress deliveries or returns

Pros of the Purple mattress include:

  • Little to no noise
  • Above-average body conforming and pressure relief
  • Exceptional motion isolation
  • No additional shipping or handling fees for mattress returns

You might not be suited for the Casper mattress if:

  • You tend to sleep warm or hot
  • You prefer to sleep on a mattress with a firmness rating other than ‘Medium-Firm’
  • You weigh 230 pounds or more
  • You want a mattress that has been tested for long-term performance

You might not be suited for the Purple mattress if:

  • You require a mattress with strong edge support
  • You prefer to sleep on a mattress that rates below or above ‘Medium-Firm’, or a Twin- or Full-size mattress
  • You need to move or rotate the mattress on your own
  • You want a mattress that has been tested for long-term performance
 

Sizes and Pricing

This table features a size-by-size price comparison for the Casper and Purple mattresses. Please note that Purple mattresses are not sold in Twin- or Full-size designs.

Mattress ModelTwinTwin XLFullQueenKingCalifornia King
The Casper$550$600$800$950$1,150$1,150
The PurpleN/A$699N/A$999$1,299$1,299
 

Mattress Construction

The table below examines the individual components and dimensions of the Casper and Purple mattresses.

Product NameFirmness RatingThicknessWeight (Queen Size)Support Core ComponentsComfort Layer ComponentsCover Components
Casper6 (Medium Firm)9 1/2″83 lbs5″ 1.8 PCF Polyfoam1.5″ Polyfoam
1.5″ 4 PCF Memory Foam
1.5″ 2.5 PCF Polyfoam
100% Polyester Top with Polyester Blend Side and Bottom Panels
Purple6.5 (Medium Firm)9 1/2″110 lbs3.5″ 1.8 PCF Polyfoam2″ Buckling Column Gel
4″ 2 PCF Polyfoam
67% Polyester
29% Viscose
4% Lycra® spandex
 

Shipping Information, Trial Period & Warranty

The next four tables compare Casper and Purple in terms of shipping and delivery policies, sleep trials, warranty terms, and customer service.

CriteriaCasperPurple
Delivery feeNo charge for standard deliveriesNo charge for standard deliveries in the continental U.S.; additional fees for customers in Alaska, Hawaii, and Canada
Where do they deliver?United States, Canada, United Kingdom, Germany, Austria, and SwitzerlandUnited States and Canada
How is the mattress shipped?Compressed and vacuum-sealed in a boxThe Purple mattress is compressed, vacuum-sealed, and shipped in a vinyl tube; The New Purple is not compressed and is shipped in a flat box
Shipping box weight44 to 110 poundsNot disclosed
Estimated delivery time (from original order)2 to 7 business days2 to 7 business days
Online availabilityCasper.com, Amazon.comPurple.com, Amazon.com
Amazon.com customer rating4.3 (891 reviews)4.3 (505 reviews)
Brick-and-mortar availabilityCasper has a brick-and-mortar showroom in Toronto; these mattresses are also available in West Elm stores nationwide. Purple does not operate any brick-and-mortar locations
Courier used for deliveryUPS Ground UPS and FedEx
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
White Glove delivery is offered to customers across the United States, though it is unavailable for certain zip codes. White Glove services include same-day delivery and mattress assembly within a two-hour window. The cost of Casper’s White Glove delivery will vary by location; most customers pay roughly $100 for this service.Purple does not offer White Glove delivery
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Casper offers old mattress removal to customers in the following states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wyoming. This service costs $50 on top of the charges for White Glove delivery.Purple does not offer old mattress removal

This table compared the sleep trials for both companies.

CriteriaCasperPurple
Sleep trial length
Most sleep trials last at least 60 nights
100 nights100 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
NoneNone
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
None; Casper provides a pre-paid shipping label with each mattress delivery, and customers will not be responsible for any shipping/handling costs.None; Purple will send personnel to pick up the mattress from the owner’s residence and transport it to a recycling facility or donation center for no extra charge.
Other feesNoneNone
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
YesYes; one exchange is allowed during the sleep trial.
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
No; Casper mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial.No; Purple mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial.

The third table looks at the warranty terms and coverage periods for Casper and Purple mattresses.

CriteriaCasperPurple
Warranty length10 years10 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonproratedFull nonprorated
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
NoneNone
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
Owners are responsible for shipping and handling charges associated with mattress repairs or replacements.Owners are responsible for shipping and handling charges associated with mattress repairs or replacements.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s)’.A firm, flat, solid-surface, non-spring foundation (whether non-moving type or adjustable type) sufficiently strong to remain flat and firm under the weight of the mattress and its users… A sufficient frame on which the foundation rests must provide sturdy support for both the mattress and foundation and in the case of a queen or larger must have 5 or more legs including a center support’.
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
1″1″

The last table features customer service ratings and contact information for Casper and Purple.

CriteriaCasperPurple
Customer service rating (1-10)
This number is based on Tuck data
87
Better Business Bureau RatingA+D
Company websitehttps://casper.com/https://onpurple.com/
Online customer chat?YesYes
Phone number1-888-498-0003 (calls and texting)1-888-848-8456 (calls only)
Phone availabilityMonday to Friday: 9am to 9pm EST
Saturday to Sunday: 10am to 6pm EST
Monday to Friday: 8am to 7pm MST
Saturday: 10am to 4pm MST
Company email addressOnline email form[email protected]
Social mediaFacebook
Instagram
Twitter
Pinterest
Snapchat
YouTube
Facebook
Instagram
Twitter
Pinterest
YouTube
 

Mattress Performance Comparison

This table compares Casper and Purple mattresses in terms of durability, pressure relief, motion isolation, and other performance metrics.

CategoryCriteriaCasper RatingPurple RatingWhat Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Casper and Y mattresses.72%78%Casper mattresses earned a customer rating that is on par with the rating for all memory foam mattresses (72.5%), while Purple received an above-average customer rating of 78%.
Durability The average mattress will perform for at least seven years before it needs to be replacedGoodGoodCasper and Purple owners claim these mattresses exhibit minimal indentations and degradation, but both brands are relatively new and their long-term performance has not been accurately evaluated.
Motion IsolationFoam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions.FairExcellentCasper mattresses isolate some motion, but not as much as other memory foam models; Purple mattresses, on the other hand, have received high marks for motion isolation from owners.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models.FairFairNeither the Casper nor the Purple are particularly responsive, and customers say they are not as good for sex as other mattress types.
ConformingFoam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back painGoodGoodCasper and Purple earn the same rating for conforming: owners attest to some conforming, but those with back pain or inordinate amounts of pressure experience minimal relief.
Temperature NeutralityFoam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result.FairGoodThe Purple mattress sleeps cooler than the Casper, according to our customer feedback.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.FairFairBoth the Casper and the Purple emit some off-gassing smells, but no more than similar mattress models; the smells usually dissipate within a day or two.
Edge SupportBecause of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit.FairPoorThe Casper offers minimal edge support, but Purple owners complain of weak edge support and premature sinkage at the edges where people sit.
NoiseFoam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal componentsExcellentExcellentAccording to owners, both the Casper and the Purple are virtually silent.
Ease of Moving and RotatingAll mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.  Very GoodFairThe Casper has a below-average weight, and is relatively easy to move and rotate; the Purple is much heavier by comparison.

The next table looks at the ratings each mattress has received from sleepers with different weights and position preferences.

Sleeper PositionSleeper WeightCasper Purple
Side130 lbs or lessVery GoodFair
130 lbs to 230 lbsGoodGood
230 lbs or moreFairGood
Back130 lbs or lessGoodVery Good
130 lbs to 230 lbsGoodFair
230 lbs or moreGoodGood
Stomach130 lbs or lessGoodFair
130 lbs to 230 lbsGoodGood
230 lbs or moreFairFair
 

Conclusion

Casper’s mixed memory foam and polyfoam mattress that has earned a 72% customer satisfaction rating. To read more about this model, please visit our Casper Mattress Review page

The Purple mattress is designed with a buckling column gel and polyfoam comfort system, and has received a customer satisfaction rating of 78%. To read more about this model, please visit our Purple Mattress Review page.

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.

 
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Mattress Specs and Company Info
QueenHeight: Weight:
Comfort Layers
Support Core
Cover
Specs Disclosed
Shipping Costs
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Additional Information Product Page
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