Casper vs. Tuft & Needle Mattress Comparison

Introduction

Casper was launched in 2013. The brand’s flagship mattress, the Casper, is constructed with a mixed memory foam and polyfoam comfort system, and a 1.8 PCF polyfoam support core.

Tuft & Needle was founded in 2012 and began selling mattresses in 2013. The company’s flagship model, the T&N Mattress, is an all-polyfoam design. The comfort system is constructed from 2.8 PCF polyfoam, and the support core is made of 1.8 PCF polyfoam.

Please note that Casper also offers the Casper Wave, a mattress featuring layers of polyfoam, memory foam, and latex in the comfort system. Because this model is relatively new, it will not be included in this product comparison; only the flagship mattresses of both companies will be discussed.

The Casper and the T&N have earned average to above-average customer ratings on Tuck.com. This page will compare these two models in terms of size, construction, and price, as well as the delivery policies, warranty terms, and reputations of both companies.

Brand Summary

Pros of the Casper mattress include:

  • Little to no noise
  • Above-average customer service
  • White Glove delivery and old mattress removal available to most customers
  • No extra shipping and handling charges for mattress deliveries or returns

Pros of the Tuft & Needle mattress include:

  • Little to no noise
  • Excellent motion isolation
  • Below-average price-point
  • Reliable customer service

You might not be suited for the Casper mattress if:

  • You sleep hot
  • You prefer a mattress rated higher or lower than ‘Medium-Firm’
  • You weigh 230 pounds or more
  • You want a mattress that has been evaluated for long-term performance

You might not be suited for the Tuft & Needle mattress if:

  • You don’t like the feel of an all-polyfoam bed
  • You prefer to sleep on a mattress with a firmness rating other than ‘Medium-Firm’
  • You require a mattress with sturdy edge support
  • You want a mattress that has been evaluated for long-term performance

Sizes and Pricing

The table below features a size-by-size price breakdown for both the Casper and T&N mattresses.

Mattress Model Twin Twin XL Full Queen King California King
The Casper $550 $600 $800 $950 $1,150 $1,150
T&N Mattress $325 $375 $475 $575 $700 $700

Mattress Construction

The next table examines the components and dimensions of the Casper and T&N mattresses.

Product Name Firmness Rating Thickness Weight (Queen Size) Support Core Components Comfort Layer Components Cover Components
Casper 6 (Medium Firm) 9 1/2″ 83 lbs 5″ 1.8 PCF Polyfoam 1.5″ Polyfoam
1.5″ 4 PCF Memory Foam
1.5″ 2.5 PCF Polyfoam
100% Polyester Top with Polyester Blend Side and Bottom Panels
T&N Mattress 6.5 (Medium Firm) 10″ 72 lbs 7″ 1.8 PCF Polyfoam 3″ 2.8 PCF Polyfoam 50% rayon
50% polyester

Shipping Information, Trial Period & Warranty

The following four tables compare Casper and Tuft & Needle in terms of shipping and delivery, sleep trials, warranty policies, and customer service.

Criteria Casper Tuft & Needle
Delivery fee No charge for standard deliveries No charge for standard deliveries in the continental U.S.
Charges for deliveries to Alaska and Hawaii range from $120 to $190
Canadian deliveries are charged at a rate of 5% to 15% of the original price (depending on the province)
Where do they deliver? United States, Canada, United Kingdom, Germany, Austria, and Switzerland United States and Canada (except Quebec)
How is the mattress shipped? Compressed and vacuum-sealed in a box Compressed and vacuum-sealed in a box
Shipping box weight 44 to 110 pounds 50 to 94 pounds
Estimated delivery time (from original order) 2 to 7 business days 2 to 10 business days
Online availability Casper.com, Amazon.com TuftandNeedle.com, Amazon.com, Huckleberry.com
Amazon.com customer rating 4.3 (891 reviews) 4.3 (10,556 reviews)
Brick-and-mortar availability Casper operates brick-and-mortar stores in:
San Francisco, CA
Costa Mesa, CA
Torrance, CA
Denver, CO
Aventura, FL
West Palm Beach, FL
Atlanta, GA
Chicago, IL
Oakbrook, IL
Chestnut Hill, MA
Bloomington, MN
Short Hills, NJ
New York, NY
White Plains, NY
Huntington Station, NY
King of Prussia, PA
Austin, TX
Tuft & Needle operates brick-and-mortar showrooms in San Francisco and Phoenix.
Courier used for delivery UPS Ground FedEx Ground
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
White Glove delivery is offered to customers across the United States, though it is unavailable for certain zip codes. White Glove services include same-day delivery and mattress assembly within a two-hour window. The cost of Casper’s White Glove delivery will vary by location; most customers pay roughly $100 for this service. Tuft & Needle does not offer White Glove delivery.
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Casper provides old mattress removal for customers in the following states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wyoming. This service costs $50 on top of the charges for White Glove delivery. Tuft & Needle does not offer old mattress removal.

The next table looks at the mattress sleep trials offered by Casper and Tuft & Needle.

Criteria Casper Tuft & Needle
Sleep trial length
Most sleep trials last at least 60 nights
100 nights 100 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
None None
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
None; Casper provides a pre-paid shipping label with each mattress delivery, and customers will not be responsible for any shipping/handling costs. Customers in the contiguous U.S. will not have to pay shipping and handling charges; those in Alaska and Hawaii will have the cost of shipping and handling deducted from their refund.
Other fees None None, though customers should note that the sleep trial is exclusively offered to customers in the U.S.; Canadian purchasers are ineligible.
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
Yes No; only mattress returns are allowed in exchange for a refund.
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
No; Casper mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial. Yes

The third table breaks down the warranty coverage terms for the Casper and T&N mattresses.

Criteria Casper Tuft & Needle
Warranty length 10 years 10 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonprorated Full nonprorated
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
None None
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
Owners are responsible for shipping and handling charges associated with mattress repairs or replacements. None, although Tuft & Needle cannot cover international shipping and handling charges; as a result, the warranty is not extended to mattress owners in Canada.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s)’. A proper foundation sufficient to support the distributed weight of your body and the mattress itself’.
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
1″ 3/4″

The last table looks at customer service ratings and offerings from Casper and Tuft & Needle.

Criteria Casper Tuft & Needle
Customer service rating (1-10)
This number is based on Tuck data
8 8
Better Business Bureau Rating A+ A+
Company website https://casper.com/ https://www.tuftandneedle.com/
Online customer chat? Yes Yes
Phone number 1-888-498-0003 (calls and texting) 1-877-842-2586
Phone availability Monday to Friday: 9am to 9pm EST
Saturday to Sunday: 10am to 6pm EST
Monday to Friday: 10am to 11pm EST
Saturday to Sunday: 12pm to 9pm EST
Company email address Online email form Online email form
Social media Facebook
Instagram
Twitter
Pinterest
Snapchat
YouTube
Facebook
Instagram
Twitter
YouTube

Mattress Performance Comparison

The following table weighs the pros and cons of Casper and T&N mattresses in terms of durability, motion isolation, off-gassing, and other performance factors.

Category Criteria Casper Rating Tuft & Needle Rating What Users Say
Customer Satisfaction Based on data collection, this is an overall customer sentiment regarding the Casper and Tuft & Needle mattresses. 72% 80% Casper mattresses earned a 72% customer satisfaction rating, which is on par with the average rating for all memory foam mattresses (72.5). Tuft & Needle earned an above-average 80% rating.
Durability The average mattress will perform for at least seven years before it needs to be replaced Good Good Casper and Tuft & Needle owners experience minimal premature indentations and sagging, but both brands have been selling mattresses for less than five years and their long-term durability has not been assessed.
Motion Isolation Foam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions. Fair Excellent Casper owners claim that the mattresses offer minimal motion isolation compared to other memory foam beds, but reports indicate the T&N mattress isolates and minimizes motion to a significant extent.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models. Fair Fair Like many foam-based mattresses, the Casper and the T&N offer minimal responsiveness and are not as good for sex as bouncier models.
Conforming Foam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back pain Good Good According to our customer feedback, the Casper and the T&N conform closely and alleviate bodily pressure in sleepers, but no more than the average foam-based mattress.
Temperature Neutrality Foam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result. Fair Good The T&N mattress retains a minimal amount of body heat and sleeps relatively cool compared to the Casper, which can sleep somewhat warm.
Off-gassing Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days. Fair Good Casper mattresses emit some off-gassing (which is to be expected of foam-based models), but a small number of T&N owners report these odors.
Edge Support Because of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit. Fair Poor Edge support is a chief complaint among T&N mattress owners; comparatively, the Casper provides sturdier edge support with minimal sinkage where people sit.
Noise Foam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal components Excellent Excellent Based on our customer reports, both the Casper and the T&N are virtually silent.
Ease of Moving and Rotating All mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.   Very Good Very Good In terms of weight, Queen-size Casper and T&N mattresses each weigh less than 90 pounds, making them easier to maneuver and rotate than most other models.

Next, let’s look at how sleepers with different weights and position preferences rate the Casper and T&N mattresses.

Sleeper Position Sleeper Weight Casper Tuft & Needle
Side 130 lbs or less Very Good Fair
130 lbs to 230 lbs Good Good
230 lbs or more Fair Good
Back 130 lbs or less Good Very Good
130 lbs to 230 lbs Good Good
230 lbs or more Good Good
Stomach 130 lbs or less Good Good
130 lbs to 230 lbs Good Good
230 lbs or more Fair Fair

Conclusion

The Casper is a mixed memory foam and polyfoam mattress that has earned a 72% customer satisfaction rating from Tuck.com. To learn more about this brand, please visit our Casper Mattress Review page.

The T&N from Tuft & Needle is an all-polyfoam mattress with a customer satisfaction rating of 80%. To read more about the T&N, please visit our Tuft & Needle Mattress Review page.

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.