Casper vs. Helix Mattress Comparison

Introduction

Casper was launched in 2013. Its flagship mattress model, the Casper, features a mixed memory foam and polyfoam comfort system and a high-density polyfoam support core.

Helix has been in business since 2015. The flagship model’s comfort system features three primary components: a layer of ‘Helix Dynamic’ polyfoam; pocketed microcoils; and standard polyfoam. Helix allows mattress purchasers to customize their mattress in terms of construction, firmness, and other factors; for this reason, the order and density of each comfort system layer will vary by selected design. The support core of this mattress is made of high-density polyfoam. Many reviews refer to this mattress as a ‘hybrid’; however, it does not meet the Tuck.com criteria for a true hybrid because it does not feature a coil-based support core.

Please note that Casper also offers the Casper Wave. This model is constructed with layers of polyfoam, memory foam, and latex in the comfort system. The Casper Wave is not included in this product comparison; only the flagship mattresses of both companies will be discussed.

The mixed foam mattress from Casper and the mixed foam and microcoil mattress from Helix have earned comparable customer satisfaction ratings. However, each model offers unique benefits and drawbacks for consumers. Our comparison page will rank both mattresses in terms of performance, firmness, size, and price-point, as well as the warranty, sleep trial, customer service, and overall company reputation of Casper and Helix.

Brand Summary

Pros of the Casper mattress include:

  • Little to no noise
  • Dependable customer service
  • White Glove delivery and old mattress removal available for most customers
  • No additional shipping and handling fees for customers returning their mattress

Pros of the Helix mattress include:

  • Virtually no noise
  • Minimal off-gassing
  • Customizable design and dual firmness options
  • No additional shipping and handling fees for customers returning their mattress

You might not be suited for the Casper mattress if:

  • You usually sleep hot
  • You prefer a sleep surface rated above or below a ‘Medium Firm’
  • You weigh 230 pounds or more
  • You want a mattress that has been evaluated for long-term performance

You might not be suited for the Helix mattress if:

  • You usually sleep hot
  • You require a mattress with strong edge support
  • You weigh 230 pounds or more
  • You want a mattress that has been evaluated for long-term performance

Sizes and Pricing

The table below lists current prices for Casper and Helix mattresses in all available sizes.

Mattress Model Twin Twin XL Full Queen King California King
The Casper $550 $600 $800 $950 $1,150 $1,150
Helix $600 $700 $850 $995* $1,195* $1,195*

*Please note that Helix offers these sizes with dual firmness settings. Customers that order a dual-sided configuration will have $150 added to their total price.

Mattress Construction

A detailed breakdown of Casper and Helix mattress components and dimensions is found below. The Casper mattress is available in one firmness rating: Medium Firm.

The firmness rating of a Helix mattress will vary by customized design. Generally, these designs range from Soft to Very Firm. However, customers cannot select specific firmness ratings for their mattress; rather, the firmness will depend on the design they choose. Also, please note that Helix offers dual-sided firmness for Queen, King and California King mattresses.

Product Name Firmness Rating Thickness Weight (Queen Size) Support Core Components Comfort Layer Components Cover Components
Casper 6 (Medium Firm) 9 1/2″ 83 lbs 5″ 1.8 PCF Polyfoam 1.5″ Polyfoam
1.5″ 4 PCF Memory Foam
1.5″ 2.5 PCF Polyfoam
100% Polyester Top with Polyester Blend Side and Bottom Panels
Helix Mattress 3 to 9 (Soft to Very Firm) 10″ 80 to 90 lbs 2.5″ Pocket Microcoils
2″ 1.8 PCF Polyfoam
4.5″ 1.8 PCF Base Polyfoam
2″ ‘Helix Dynamic Polyfoam’ 1.5 to 3 PCF Polyfoam (PCF Varies by Firmness Level) 100% polyester

Shipping Information, Trial Period & Warranty

These four tables compare Casper and Helix in terms of purchasing, sleep trial and warranty, and customer service. The first table looks at shipping and delivery policies for both companies.

Criteria Casper Helix
Delivery fee No charge for standard deliveries No charge for standard deliveries in the U.S.; Canadian customers pay $150 for standard deliveries
Where do they deliver? United States, Canada, United Kingdom, Germany, Austria, and Switzerland United States and Canada
How is the mattress shipped? Compressed and vacuum-sealed in a box Compressed and vacuum-sealed in a box
Shipping box weight 44 to 110 pounds Not disclosed
Estimated delivery time (from original order) 2 to 7 business days 4 to 8 days
Online availability Casper.com, Amazon.com Helix.com, Amazon.com
Amazon.com customer rating 4.3 (891 reviews) 3.6 (33 reviews)
Brick-and-mortar availability Casper operates brick-and-mortar stores in:
San Francisco, CA
Costa Mesa, CA
Torrance, CA
Denver, CO
Aventura, FL
West Palm Beach, FL
Atlanta, GA
Chicago, IL
Oakbrook, IL
Chestnut Hill, MA
Bloomington, MN
Short Hills, NJ
New York, NY
White Plains, NY
Huntington Station, NY
King of Prussia, PA
Austin, TX
Helix does not operate any brick-and-mortar locations.
Courier used for delivery UPS Ground UPS Ground
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
White Glove delivery is offered to customers across the United States, though it is unavailable for certain zip codes. White Glove services include same-day delivery and mattress assembly within a two-hour window. The cost of Casper’s White Glove delivery will vary by location; most customers pay roughly $100 for this service. Helix does not offer White Glove delivery.
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Casper provides old mattress removal for customers in the following states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wyoming. This service costs $50 on top of the charges for White Glove delivery. Helix does not offer old mattress removal.

The next table includes information about the sleep trials for Casper and Helix mattresses.

Criteria Casper Helix
Sleep trial length
Most sleep trials last at least 60 nights
100 nights 100 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
None None
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
None; Casper provides a pre-paid shipping label with each mattress delivery, and customers will not be responsible for any shipping/handling costs. None; Helix will cover all shipping and handling costs associated with mattress returns.
Other fees None None
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
Yes Yes, but exchanges are only offered for mattresses of different sizes (and not different firmness ratings).
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
No; Casper mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial. Yes; Amazon.com customers qualify for the 100-night sleep trial. However, a limited number of Helix mattresses are available on Amazon.com

The third table compares Casper and Helix in terms of mattress warranty coverage.

Criteria Casper Helix
Warranty length 10 years 10 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonprorated Full nonprorated
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
None None
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
Owners are responsible for shipping and handling charges associated with mattress repairs or replacements. Owners are responsible for shipping their mattress back to Helix; if the mattress is deemed defective, Helix will reimburse shipping charges up to $100.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s)’. A matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation’.
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
1″ 1″

The last table looks at customer service options and company reputations of Casper and Helix.

Criteria Casper Helix
Customer service rating (1-10)
This number is based on Tuck data
8 8
Better Business Bureau Rating A+ Helix has not earned a grade from the BBB
Company website https://casper.com/ https://www.helixsleep.com/
Online customer chat? Yes Yes
Phone number 1-888-498-0003 (calls and texting) 1-888-330-0781
Phone availability Monday to Friday: 9am to 9pm EST
Saturday to Sunday: 10am to 6pm EST
Monday to Friday: 930am to 8pm EST
Saturday to Sunday: 10am to 7pm EST
Company email address Online email form [email protected]
Social media Facebook
Instagram
Twitter
Pinterest
Snapchat
YouTube
Facebook
Instagram
Twitter
Pinterest
YouTube

Mattress Performance Comparison

Next we’ll compare the Casper and Helix mattresses by looking at performance metrics like durability, motion isolation, conforming/pressure relief, and edge support.

Category Criteria Casper Rating Helix Rating What Users Say
Customer Satisfaction Based on data collection, this is an overall customer sentiment regarding the Casper and Helix mattresses. 72% 71% A single percentage point separates the customer satisfaction ratings of Casper (72%) and Helix (71%). Comparatively, both of these models are on par with the average customer satisfaction rating for all foam-based mattresses.
Durability The average mattress will perform for at least seven years before it needs to be replaced Good Fair The lifespan of the average Helix mattress is slightly shorter than the lifespan of a Casper; however, both brands are relatively new and the long-term durability of these mattresses has not yet been assessed.
Motion Isolation Foam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions. Fair Good According to our customer feedback, Casper mattresses do not isolate motion or cut down on nighttime disruptions as much as other competing, foam-based models (such as the Helix).
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models. Fair Good The Helix is slightly more responsive than the Casper (due in part to the pocketed microcoil layer), and is better for sex as a result.
Conforming Foam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back pain Good Good Owners of both the Casper and Helix mattresses claim that they conform somewhat closely and alleviate bodily pressure to an acceptable degree.
Temperature Neutrality Foam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result. Fair Fair Our reports indicate that both the Casper and the Helix can be heat traps, and owners may sleep warm as a result.
Off-gassing Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days. Fair Good The Helix produces less off-gassing odor than the Casper, but neither brand is associated with particularly strong or long-lasting smells.
Edge Support Because of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit. Fair Fair The Casper and Helix mattresses offer better-than-average edge support compared to other foam-based models, but customers seeking sturdy edge support may be more satisfied with an innerspring or hybrid model.
Noise Foam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal components Excellent Excellent According to customers, both the Casper and the Helix are virtually silent.
Ease of Moving and Rotating All mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.   Very Good Good The Helix is slightly heavier on-average than the Casper, but both mattresses are relatively light and easy to maneuver compared to other models.

One’s experience with a mattress often comes down to two more factors: body weight and preferred sleep position. The next table uses both criteria to generate sleeper preference scores for the Casper and Helix mattresses.

Sleeper Position Sleeper Weight Casper Helix
Side 130 lbs or less Very Good Good
130 lbs to 230 lbs Good Good
230 lbs or more Fair Fair
Back 130 lbs or less Good Good
130 lbs to 230 lbs Good Fair
230 lbs or more Good Fair
Stomach 130 lbs or less Good Fair
130 lbs to 230 lbs Good Poor
230 lbs or more Fair Poor

Conclusion

The Casper is a mixed memory foam and polyfoam mattress with a current customer satisfaction score of 72%. To learn more, please visit our Casper Mattress Review page.

The Helix is a mattress designed for customizable firmness with layers of polyfoam, pocketed microcoils, and standard polyfoam in the comfort system. It has received a customer satisfaction rating of 71%. To read more about this brand, please visit our Helix Mattress Review page.

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.