Casper vs. GhostBed Mattress Comparison
Introduction
Casper was founded in 2013. The brand’s flagship mattress, the Casper, is constructed with a mixed memory foam and polyfoam comfort system and a high-density polyfoam support core.
GhostBed was founded was founded in 2015 by its parent company, Nature’s Sleep, which launched in 2001. GhostBed’s flagship mattress features a comfort system with a top layer of aerated Dunlop latex and a bottom layer of gel memory foam; the support core is made of polyfoam.
Please note that Casper also sells the Casper Wave, a mattress designed that features layers of polyfoam, memory foam, and latex in the comfort layer. The Casper Wave is not included in this product comparison; only the flagship mattresses of both companies will be discussed.
The mixed foam mattress from Casper and the latex-and-foam mattress from GhostBed have earned average to above-average customer satisfaction ratings. This page will compare both mattresses in terms of construction, firmness, size, and pricing, as well as the policies and company reputations of Casper and GhostBed.
Brand Summary
Pros of the Casper mattress include:
- Virtually no noise
- Reliable, top-rated customer service
- White Glove delivery and old mattress removal offered for customers in most locations
- No additional shipping and handling costs for owners associated with mattress deliveries or returns
Pros of the GhostBed mattress include:
- Virtually no noise
- Stronger edge support than most models with similar construction
- Below-average price-point
- Expedient shipping
You might not be suited for the Casper mattress if:
- You sleep relatively hot or warm
- You prefer a mattress that is rated higher or lower than ‘Medium Firm’
- You weigh 230 pounds or more
- You want a mattress that has been assessed for long-term performance
You might not be suited for the GhostBed mattress if:
- You sleep relatively hot or warm
- You prefer a mattress that is rated higher or lower than ‘Medium Firm’
- You don’t want to participate in a sleep trial with a mandatory break-in period
- You want a mattress that has been assessed for long-term performance
Sizes and Pricing
| Mattress Model | Twin | Twin XL | Full | Queen | King | California King |
| The Casper | $550 | $600 | $800 | $950 | $1,150 | $1,150 |
| GhostBed | $445 | $600 | $700 | $695 | $875 | $895 |
Mattress Construction
This table features detailed breakdowns of the layers, components, and dimensions for both the Casper and GhostBed mattresses.
| Product Name | Firmness | Thickness | Weight (Queen Size) | Support Core Components | Comfort Layer Components | Cover Components |
| Casper | 6 (Medium Firm) | 9 1/2″ | 83 lbs | 5″ 1.8 PCF Polyfoam | 1.5″ Polyfoam 1.5″ 4 PCF Memory Foam 1.5″ 2.5 PCF Polyfoam | 100% Polyester Top with Polyester Blend Side and Bottom Panels |
| GhostBed | 6 (Medium Firm) | 11″ | 89 lbs | 7.5″ 2 PCF Polyfoam | 1.5″ Aerated Synthetic Dunlop Latex 2″ 4 PCF Gel Memory Foam | Polyester |
Shipping Information, Trial Period & Warranty
The next four tables compare Casper and GhostBed in terms of different company policies. The first looks at shipping and delivery options.
| Criteria | Casper | GhostBed |
| Delivery fee | No charge for standard deliveries | No charge for standard deliveries in the contiguous U.S.: $600 for deliveries to Alaska and Hawaii |
| Where do they deliver? | United States, Canada, United Kingdom, Germany, Austria, and Switzerland | The United States, including Alaska and Hawaii |
| How is the mattress shipped? | Compressed and vacuum-sealed in a box | Compressed and vacuum-sealed in a box |
| Shipping box weight | 44 to 110 pounds | 58 to 112 pounds |
| Estimated delivery time (from original order) | 2 to 7 business days | Not disclosed |
| Online availability | Casper.com, Amazon.com | GhostBed.com, Amazon.com |
| Amazon.com customer rating | 4.3 (891 reviews) | 4.2 (296 reviews) |
| Brick-and-mortar availability | Casper operates brick-and-mortar stores in: San Francisco, CA Costa Mesa, CA Torrance, CA Denver, CO Aventura, FL West Palm Beach, FL Atlanta, GA Chicago, IL Oakbrook, IL Chestnut Hill, MA Bloomington, MN Short Hills, NJ New York, NY White Plains, NY Huntington Station, NY King of Prussia, PA Austin, TX | GhostBed does not operate any brick-and-mortar locations. |
| Courier used for delivery | UPS Ground | FedEx |
| White Glove delivery? For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal | White Glove delivery is offered to customers across the United States, though it is unavailable for certain zip codes. White Glove services include same-day delivery and mattress assembly within a two-hour window. The cost of Casper’s White Glove delivery will vary by location; most customers pay roughly $100 for this service. | GhostBed does not offer White Glove delivery. |
| Old mattress removal? For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center | Casper provides old mattress removal for customers in the following states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wyoming. This service costs $50 on top of the charges for White Glove delivery. | GhostBed does not offer old mattress removal. |
The next table explores the mattress sleep trials for both brands.
| Criteria | Casper | GhostBed |
| Sleep trial length Most sleep trials last at least 60 nights | 100 nights | 101 nights |
| Mandatory break-in period? Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it | None | 30 nights |
| Return charges Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return | None; Casper provides a pre-paid shipping label with each mattress delivery, and customers will not be responsible for any shipping/handling costs. | None; GhostBed will handle shipping and handling fees associated with mattress returns. |
| Other fees | None | None |
| Exchanges offered? Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial | Yes | No |
| Sleep trial available for Amazon.com customers? In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial | No; Casper mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial. | No; GhostBed mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial. |
The third table takes a closer look at the mattress warranties offered by Casper and GhostBed.
| Criteria | Casper | GhostBed |
| Warranty length | 10 years | 20 years |
| Nonprorated coverage During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price | Full nonprorated | Nonprorated for the first 10 years Prorated for the last 10 years |
| Prorated charges In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership | None | 50% of the original product price plus 5% for each year of ownership |
| Transportation/handling charges Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress | Owners are responsible for shipping and handling charges associated with mattress repairs or replacements. | Owners are responsible for shipping and handling charges associated with mattress repairs or replacements. |
| Foundational requirements In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress | ‘A firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s)’. | ‘A firm, solid-surface, or adjustable bed base (mattress supports)’. |
| Indentation depth Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth | 1″ | 1″ |
Lastly, let’s look at both companies in regard to customer service offerings and company reputation.
| Criteria | Casper | GhostBed |
| Customer service rating (1-10) This number is based on Tuck data | 8 | 7 |
| Better Business Bureau Rating | A+ | D- |
| Company website | https://casper.com/ | https://www.ghostbed.com/ |
| Online customer chat? | Yes | Yes |
| Phone number | 1-888-498-0003 (calls and texting) | 1-855-855-4499 |
| Phone availability | Monday to Friday: 9am to 9pm EST Saturday to Sunday: 10am to 6pm EST | Monday to Friday |
| Company email address | Online email form | Online email form |
| Social media | Facebook Snapchat YouTube | Facebook |
Mattress Performance Comparison
The next table compares Casper and GhostBed mattresses in terms of durability, motion isolation, conforming/pressure relief, and other performance factors.
| Category | Criteria | Casper Rating | GhostBed Rating | What Users Say |
| Customer Satisfaction | Based on data collection, this is an overall customer sentiment regarding the Casper and GhostBed mattresses. | 72% | 79% | GhostBed’s customer satisfaction rating is higher than the average rating for both memory foam and latex mattresses; the Casper has a rating that is on par with the average rating for all memory foam models (72.5%). |
| Durability | The average mattress will perform for at least seven years before it needs to be replaced | Good | Good | Both the Casper and GhostBed mattresses generally perform for at least six years, which is comparable to the industry average for both foam and latex models. |
| Motion Isolation | Foam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions. | Fair | Good | The Casper does not isolate as much motion as many of its foam- and latex-based counterparts (such as the GhostBed); as a result, many Casper owners report frequent nighttime disruptions. |
| Sex | Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models. | Fair | Fair | Neither the Casper nor the GhostBed is particularly responsive, and owners of these mattresses say they are not as good for sex as bouncier, more responsive options. |
| Conforming | Foam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back pain | Good | Good | According to our feedback, both the Casper and the GhostBed are associated with close conforming and pressure relief among sleepers. |
| Temperature Neutrality | Foam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result. | Fair | Fair | Owners of the Casper and GhostBed claim that the mattresses retain some body heat and sleep warm to hot as a result |
| Off-gassing | Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days. | Fair | Very Good | The GhostBed produces little to no off-gassing, according to our feedback; the Casper produces more odor by comparison. |
| Edge Support | Because of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit. | Fair | Fair | While edge support is generally not a strength of foam- or latex-based mattresses, both the Casper and the GhostBed earned higher ratings for edge support than most rival models. |
| Noise | Foam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal components | Excellent | Excellent | Our reports indicate that the Casper and the GhostBed are both virtually silent. |
| Ease of Moving and Rotating | All mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others. | Very Good | Very Good | Queen-size Casper and GhostBed mattresses each weigh less than 90 pounds, which is lighter than the average mattress. |
A customer’s experience with a mattress often depends on his or her weight and preferred sleep position. The next table rates the Casper and GhostBed based on both of these criteria.
| Sleeper Position | Sleeper Weight | Casper | GhostBed |
| Side | 130 lbs or less | Very Good | Fair |
| 130 lbs to 230 lbs | Good | Good | |
| 230 lbs or more | Fair | Good | |
| Back | 130 lbs or less | Good | Very Good |
| 130 lbs to 230 lbs | Good | Good | |
| 230 lbs or more | Good | Good | |
| Stomach | 130 lbs or less | Good | Fair |
| 130 lbs to 230 lbs | Good | Very Good | |
| 230 lbs or more | Fair | Good |
Conclusion
The Casper is a mixed memory foam and polyfoam mattress that has earned a customer satisfaction rating of 72%. To learn more about this brand, please visit our Casper Mattress Review page.
The GhostBed features a comfort system with Dunlop latex and gel memory foam; this model has earned a 79% customer satisfaction rating. To read more, please visit our GhostBed Mattress Review page.
Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.
