Casper vs. GhostBed Mattress Comparison

Last updated on

Introduction

Casper was founded in 2013. The brand’s flagship mattress, the Casper, is constructed with a mixed memory foam and polyfoam comfort system and a high-density polyfoam support core.

GhostBed was founded was founded in 2015 by its parent company, Nature’s Sleep, which launched in 2001. GhostBed’s flagship mattress features a comfort system with a top layer of aerated Dunlop latex and a bottom layer of gel memory foam; the support core is made of polyfoam.

Please note that Casper also sells the Casper Wave, a mattress designed that features layers of polyfoam, memory foam, and latex in the comfort layer. The Casper Wave is not included in this product comparison; only the flagship mattresses of both companies will be discussed.

The mixed foam mattress from Casper and the latex-and-foam mattress from GhostBed have earned average to above-average customer satisfaction ratings. This page will compare both mattresses in terms of construction, firmness, size, and pricing, as well as the policies and company reputations of Casper and GhostBed.

 

Brand Summary

Pros of the Casper mattress include:

  • Virtually no noise
  • Reliable, top-rated customer service
  • White Glove delivery and old mattress removal offered for customers in most locations
  • No additional shipping and handling costs for owners associated with mattress deliveries or returns

Pros of the GhostBed mattress include:

  • Virtually no noise
  • Stronger edge support than most models with similar construction
  • Below-average price-point
  • Expedient shipping

You might not be suited for the Casper mattress if:

  • You sleep relatively hot or warm
  • You prefer a mattress that is rated higher or lower than ‘Medium Firm’
  • You weigh 230 pounds or more
  • You want a mattress that has been assessed for long-term performance

You might not be suited for the GhostBed mattress if:

  • You sleep relatively hot or warm
  • You prefer a mattress that is rated higher or lower than ‘Medium Firm’
  • You don’t want to participate in a sleep trial with a mandatory break-in period
  • You want a mattress that has been assessed for long-term performance
 

Sizes and Pricing

Mattress ModelTwinTwin XLFullQueenKingCalifornia King
The Casper$550$600$800$950$1,150$1,150
GhostBed$445$600$700$695$875$895
 

Mattress Construction

This table features detailed breakdowns of the layers, components, and dimensions for both the Casper and GhostBed mattresses.

Product NameFirmnessThicknessWeight (Queen Size)Support Core ComponentsComfort Layer ComponentsCover Components
Casper6 (Medium Firm)9 1/2″83 lbs5″ 1.8 PCF Polyfoam1.5″ Polyfoam
1.5″ 4 PCF Memory Foam
1.5″ 2.5 PCF Polyfoam
100% Polyester Top with Polyester Blend Side and Bottom Panels
GhostBed6 (Medium Firm)11″89 lbs7.5″ 2 PCF Polyfoam1.5″ Aerated Synthetic Dunlop Latex
2″ 4 PCF Gel Memory Foam
Polyester
 

Shipping Information, Trial Period & Warranty

The next four tables compare Casper and GhostBed in terms of different company policies. The first looks at shipping and delivery options.

CriteriaCasperGhostBed
Delivery feeNo charge for standard deliveriesNo charge for standard deliveries in the contiguous U.S.: $600 for deliveries to Alaska and Hawaii
Where do they deliver?United States, Canada, United Kingdom, Germany, Austria, and SwitzerlandThe United States, including Alaska and Hawaii
How is the mattress shipped?Compressed and vacuum-sealed in a boxCompressed and vacuum-sealed in a box
Shipping box weight44 to 110 pounds58 to 112 pounds
Estimated delivery time (from original order)2 to 7 business daysNot disclosed
Online availabilityCasper.com, Amazon.comGhostBed.com, Amazon.com
Amazon.com customer rating4.3 (891 reviews)4.2 (296 reviews)
Brick-and-mortar availabilityCasper has a brick-and-mortar showroom in Toronto; these mattresses are also available in West Elm stores nationwide. GhostBed does not operate any brick-and-mortar locations.
Courier used for deliveryUPS Ground FedEx
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
White Glove delivery is offered to customers across the United States, though it is unavailable for certain zip codes. White Glove services include same-day delivery and mattress assembly within a two-hour window. The cost of Casper’s White Glove delivery will vary by location; most customers pay roughly $100 for this service.GhostBed does not offer White Glove delivery.
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Casper provides old mattress removal for customers in the following states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wyoming. This service costs $50 on top of the charges for White Glove delivery.GhostBed does not offer old mattress removal.

The next table explores the mattress sleep trials for both brands.

CriteriaCasperGhostBed
Sleep trial length
Most sleep trials last at least 60 nights
100 nights101 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
None30 nights
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
None; Casper provides a pre-paid shipping label with each mattress delivery, and customers will not be responsible for any shipping/handling costs.None; GhostBed will handle shipping and handling fees associated with mattress returns.
Other feesNoneNone
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
YesNo
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
No; Casper mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial.No; GhostBed mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial.

The third table takes a closer look at the mattress warranties offered by Casper and GhostBed.

CriteriaCasperGhostBed
Warranty length10 years20 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonproratedNonprorated for the first 10 years
Prorated for the last 10 years
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
None50% of the original product price plus 5% for each year of ownership
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
Owners are responsible for shipping and handling charges associated with mattress repairs or replacements.Owners are responsible for shipping and handling charges associated with mattress repairs or replacements.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s)’.A firm, solid-surface, or adjustable bed base (mattress supports)’.
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
1″1″

Lastly, let’s look at both companies in regard to customer service offerings and company reputation.

CriteriaCasperGhostBed
Customer service rating (1-10)
This number is based on Tuck data
87
Better Business Bureau RatingA+D-
Company websitehttps://casper.com/https://www.ghostbed.com/
Online customer chat?YesYes
Phone number1-888-498-0003 (calls and texting)1-855-855-4499
Phone availabilityMonday to Friday: 9am to 9pm EST
Saturday to Sunday: 10am to 6pm EST
Monday to Friday
Company email addressOnline email formOnline email form
Social mediaFacebook
Instagram
Twitter
Pinterest
Snapchat
YouTube
Facebook
Instagram
Twitter
Pinterest
 

Mattress Performance Comparison

The next table compares Casper and GhostBed mattresses in terms of durability, motion isolation, conforming/pressure relief, and other performance factors.

CategoryCriteriaCasper RatingGhostBed RatingWhat Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Casper and GhostBed mattresses.72%79%GhostBed’s customer satisfaction rating is higher than the average rating for both memory foam and latex mattresses; the Casper has a rating that is on par with the average rating for all memory foam models (72.5%).
Durability The average mattress will perform for at least seven years before it needs to be replacedGoodGoodBoth the Casper and GhostBed mattresses generally perform for at least six years, which is comparable to the industry average for both foam and latex models.
Motion IsolationFoam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions.FairGoodThe Casper does not isolate as much motion as many of its foam- and latex-based counterparts (such as the GhostBed); as a result, many Casper owners report frequent nighttime disruptions.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models.FairFairNeither the Casper nor the GhostBed is particularly responsive, and owners of these mattresses say they are not as good for sex as bouncier, more responsive options.
ConformingFoam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back painGoodGoodAccording to our feedback, both the Casper and the GhostBed are associated with close conforming and pressure relief among sleepers.
Temperature NeutralityFoam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result.FairFairOwners of the Casper and GhostBed claim that the mattresses retain some body heat and sleep warm to hot as a result
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.FairVery GoodThe GhostBed produces little to no off-gassing, according to our feedback; the Casper produces more odor by comparison.
Edge SupportBecause of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit.FairFairWhile edge support is generally not a strength of foam- or latex-based mattresses, both the Casper and the GhostBed earned higher ratings for edge support than most rival models.
NoiseFoam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal componentsExcellentExcellentOur reports indicate that the Casper and the GhostBed are both virtually silent.
Ease of Moving and RotatingAll mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.  Very GoodVery GoodQueen-size Casper and GhostBed mattresses each weigh less than 90 pounds, which is lighter than the average mattress.

A customer’s experience with a mattress often depends on his or her weight and preferred sleep position. The next table rates the Casper and GhostBed based on both of these criteria.

Sleeper PositionSleeper WeightCasperGhostBed
Side130 lbs or lessVery GoodFair
130 lbs to 230 lbsGoodGood
230 lbs or moreFairGood
Back130 lbs or lessGoodVery Good
130 lbs to 230 lbsGoodGood
230 lbs or moreGoodGood
Stomach130 lbs or lessGoodFair
130 lbs to 230 lbsGoodVery Good
230 lbs or moreFairGood
 

Conclusion

The Casper is a mixed memory foam and polyfoam mattress that has earned a customer satisfaction rating of 72%. To learn more about this brand, please visit our Casper Mattress Review page.

The GhostBed features a comfort system with Dunlop latex and gel memory foam; this model has earned a 79% customer satisfaction rating. To read more, please visit our GhostBed Mattress Review page.

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.

 
Remove
X Remove
Customer Satisfaction

reviews based from sources
Adjusted Amazon Rating ()
Amazon rating is See Amazon Reviews

Not on Amazon

BBB Rating =
Mattress Specs and Company Info
QueenHeight: Weight:
Comfort Layers
Support Core
Cover
Specs Disclosed
Shipping Costs
Showroom Locations
Additional Information Product Page
Sleep Ratings
Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
Mattress
Mattress
#1

Tax Software

Popular Reads
Stages of Sleep and Sleep Cycles

Usually sleepers pass through five stages: 1, 2, 3, 4 ...

Mattress Reviews and Comparisons 2018 – Complete Mattress Database

The research team at Tuck has put together the most ...

Parent’s Guide to Healthy Sleep

Every child needs good sleep for healthy development, growth, and ...