Casper Pillow Reviews

Based on 8,254 verified customer experiences from 19 unique sources.

What You Need to Know about the Casper Pillow

Pillow Type and Components: Casper offers a polyester microfiber pillow known as the Casper Pillow.

  • The pillow contains polyester microfiber fill and polyester lining.
  • The cover is made of cotton.

Pros:

  • Machine washable
  • Free shipping and returns
  • A+ rating from Better Business Bureau

Cons:

  • Questionable durability
  • Constant fluffing required
  • Sleeps hot

Product and Price Range: The Casper Pillow is available in two sizes: Standard ($75) and King ($75). All Casper Pillows are manufactured in the United States.
Customer Satisfaction Rating: 74%

Calculated from: 8,254 customer experiences from 19 individual sources.
Main Competitors: Casper’s primary competitors include other mattress and bedding brands that offer pillow models.
Availability: The Casper Pillow is sold on the Casper website, as well as online retailers like Amazon.com and Target.com. Casper operates brick-and-mortar locations in 10 states; see ‘Company Information’ section for a listing of all locations. Please note that Casper products are no longer sold by West Elm.
Amazon rating: 3.8
BBB rating: A+

Casper Pillow Sleep Ratings

Category Criteria Casper Rating What Casper Users Say
Customer Satisfaction Based on data collection, this is an overall customer sentiment regarding the Casper Pillow. 74% The Casper Pillow has earned a satisfaction rating of 77%, which is above-average compared to other polyester fiber pillows.
Durability The average pillow will begin to deteriorate after two to three years of use. Fair The fill inside a Casper Pillow cannot be replaced; Casper recommends replacing the pillow every year.
Firmness Options Some pillows are only available in one firmness setting, which can be limited for customers who fall outside that loft category. Poor The Casper Pillow is only available in one firmness setting, ‘Medium Soft,’ which may be limiting for customers with different preferences.
Shape Retention Some pillows flatten out over time, and require constant fluffing in order to maintain a full, supportive shape. Fair The Casper Pillow requires regular fluffing, but its shape will be mostly restored after a standard washing/drying cycle.
Moldability Pillows that are highly moldable can be scrunched and squeezed into different positions, which is beneficial for sleepers who snuggle with pillows. Good The Casper Pillow is fairly moldable and scrunchy, and should be suitable for anyone who likes to snuggle with a pillow while they sleep.
Conforming Some pillows conform to the contours of the sleeper’s head and neck for optimal comfort and targeted pressure relief. Fair Most Casper owners say their pillow is soft enough, but most experience minimal pain and pressure relief after using it.
Temperature Neutrality Pillows may sleep hot or cold, usually depending on both the air circulation in the interior and the composition of the cover. Fair The Casper Pillow absorbs body heat and can sleep somewhat hot, according to owners.
Odor Potential Off-gassing is to be expected from most pillows, but some produce stronger, longer-lasting odors that can disrupt sleep. Good Most Casper owners report some odor when the pillow is new, but few report smells that are excessively strong or long-lasting.
Weight Some pillows are significantly heavier than average, making it difficult for some sleepers to move and maneuver them in the night. Good The Casper Pillow weighs between five and six pounds (depending on size), which is somewhat heavier than average but should be light enough for most people to lift and adjust.
Ease of Cleaning Depending on the material, pillows may be machine washable or require more intensive cleaning, such as hand washing, spot cleaning, or professional (dry) cleaning. Excellent The Casper Pillow can be washed and dried in machines; machine drying will help restore its full shape.

Casper Pricing and Delivery Details

Size Dimensions Thickness Price
Standard 18W” x 26L” 6″ $75
King 18W” x 34L” 6″ $95

Package Deals: Casper does not appear to offer any bundle or package deals at this time.

Where Can the Pillow Be Shipped?: Casper ships pillows and other products to all 50 states, as well as Canada, the United Kingdom, Germany, Austria, and Switzerland.

Delivery Fee: Shipping is free of charge for all pillow deliveries in the U.S. and Canada.

Delivery Policy: The delivery policy for Casper is as follows:

  1. All deliveries in the U.S. and Canada are coordinated through UPS Ground. Customers in most locations should receive their pillow within two to five business days. Those living in New York City, Los Angeles, or San Francisco may be eligible for same-day delivery.
  2. Both pillow sizes are shipped in boxes measuring 19W” x 16L” x 12H”.
  3. Customers do not need to be at home to receive their pillow. However, they may choose to require a signature for delivery, in which case they must be at home for the delivery.
  4. UPS will make three attempts to successfully deliver the package. If these attempts fail, customers should contact Casper directly.

Casper Product Specifications, Firmness, and Care

The Casper Pillow is available in one firmness setting, ‘Medium Soft.’ The table below lists firmness, loft, and compositions specifications for the pillow.

Product Name Firmness Options Loft Interior Components Cover Components
Casper Pillow Medium Soft 6″ Polyester Microfiber Fill
Polyester Lining
100% Cotton

Instructions for First Time Use: The Casper Pillow may require some fluffing prior to first-time use.

Cleaning Instructions: Cleaning instructions for the Casper Pillow are as follows:

  • Before washing, unzip the pillow and remove the polyester liner.
  • Zip the outer layer until it is completely closed.
  • Wash outer and inner layers together; front-loading machines are preferred.
  • Wash with cold water with mild detergent on a gentle cycle.
  • Tumble dry both layers on a low setting with dryer balls or clean tennis balls.
  • Wash the pillow every three to six months.

What Type of Sleeper Is Best Suited for a Casper Pillow?

Based on our customer feedback, Casper pillows received the following grades among sleepers of different weights, body types, and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different pillows. Sleeper comfort and spinal support are the most important factors when it comes to selecting a pillow.

Sleep Position Lightweight Sleeper Rating (Less than 130 lbs) Average Weight Sleeper Rating (130 to 230 lbs) Heavyweight Sleeper Rating (More than 230 lbs)
Side Good Good Good
Back Good Very Good Good
Stomach Poor Fair Poor

For more information on sleeping positions please see our pillow guides for side, back, and stomach sleepers.

Casper Company Information

Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with Casper Sleep, irrespective of whether or not they liked their pillow.
BBB rating: A+
Company History: Casper Sleep was founded in 2013, and officially launched in April 2014.
Physical Stores: Casper operates brick-and-mortar stores in the following locations:

  • San Francisco, CA
  • Costa Mesa, CA
  • Torrance, CA
  • Denver, CO
  • Aventura, FL
  • West Palm Beach, FL
  • Atlanta, GA
  • Chicago, IL
  • Oakbrook, IL
  • Chestnut Hill, MA
  • Bloomington, MN
  • Short Hills, NJ
  • New York, NY
  • White Plains, NY
  • Huntington Station, NY
  • King of Prussia, PA
  • Austin, TX

Corporate Address:
230 Park Avenue South (Floor 13)
New York, NY 10003-1547
Phone Number: 1-888-498-0003 (calls and texting services available on this number)
Contact Email: Online form
Company Website: www.casper.com
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Sleep Trial and Warranty Information

Trial Period and Guarantee: Casper offers a 100-night sleep trial for the Casper Pillow.

  1. There is no mandatory break-in period associated with this sleep trial. Customers may return the pillow at any point during the trial period.
  2. Casper will cover all shipping and handling costs associated with pillow returns. Purchasers will be mailed a prepaid shipping label that covers return costs.
  3. All returned pillows are donated to charity or recycled.

Warranty: Casper offers a three-year warranty for the Casper Pillow.

  1. This warranty is entirely nonprorated.
  2. Warranty coverage begins on the date of purchase. Casper will, at its sole discretion, repair or replace pillows and/or pillow covers with defects for as long as the warranty is valid.
  3. Casper will cover all shipping and handling costs for returning defective pillows.
  4. The warranty covers ‘defects due to faulty workmanship or materials.’
  5. The warranty will not cover the following:
    • Normal wear and tear, including normal increases in pillow softness.
    • Repair or replacement requests that occur due to changes in the owner’s comfort preferences.
    • Burns, cuts, tears, stains, and other types of physical damage.
  6. This warranty is exclusively offered to original owners who purchase their pillow from Casper or an authorized retailer. Those who buy or acquire their pillow from the original owner or a non-authorized retailer will not be eligible for warranty coverage.

Similar Pillow Options

Lastly, let’s look at some pillow models that are comparable to the Casper Pillow. The following four pillow models are

Brand Helix Leesa Purple Tempur-Pedic Casper
Model(s) Helix Pillow Leesa Pillow
Leesa Hybrid Pillow
Purple Pillow 13 primary sleep models
4 travel-size models
Casper Pillow
Pillow Type Memory foam and down alternative One-piece polyfoam (Leesa)
Shredded polyfoam (Hybrid)
Hyper-elastic polymer Memory foam Polyester microfiber
Cover Polyester (standard)
Polyethylene (Helix Cool)
Rayon and polyester (Leesa)
Tencel® lyocell and nylon (Hybrid)
Polyester, spandex mesh, and nylon Varies Cotton
Price Range $85 to $99 (standard)
$115 to $129 (Helix Cool)
$75 to $135 $100 $36.75 to $299.25 $75 to $95
Loft Range Adjustable 5″ (Leesa)
Adjustable (Hybrid)
3″ 3″ to 7.5″ 6″
Firmness Options Adjustable Medium (Leesa)
Hybrid side 1: Medium soft
Hybrid side 2: Medium firm
Soft (center)
Firm (edges)
Extra soft
Soft
Medium
Medium firm
Firm
Extra firm
Medium soft
Availability Online Online
In-store
Online Online
In-store
Online
In-store
Sleep Trial 100 nights 100 nights 100 nights None 100 nights
Warranty Length 3 years 3 years 1 year 5 years 3 years
Tuck Customer Satisfaction Rating Insufficient data at this time 72% (1,183 customer reviews) 72% (8,209 customer reviews) 69% to 81% (4,818 customer reviews) 74% (8,254 customer reviews)