Big Fig Mattress Review

Last updated on

Insufficient customer experience data available to determine customer satisfaction and sleep ratings at this time.

 

What You Need to Know about the Big Fig Mattress

Mattress Type and Components:

  • Big Fig offers a hybrid mattress.
  • The comfort layer features a top layer of ventilated latex, followed by a second layer of 1.8 PCF high-density polyfoam and two bottom layers of 2.5 PCF high-density polyfoam.
  • The support core is constructed with 15-gauge pocketed coils, and is encased in a polyfoam side and base layer. The coil counts range from 670 in a Twin to 1,600 in a King and California King.
  • The cover is a blend of polyurethane, viscose, and Lycra® spandex.
  • Please note: the Big Fig mattress is advertised as being specially designed for plus-size sleepers. Because we have not received sufficient customer data about this mattress, we cannot verify whether this claim is accurate for most sleepers.

Pros:

  • The Big Fig mattress has a price-point that is below-average compared to the cost of other hybrid models.
  • Big Fig offers a 20-year warranty that is exclusively nonprorated. By comparison, most mattress warranties extending beyond 10 years are at least partially prorated, potentially resulting in higher costs for repairing or replacing defective mattresses.

Cons:

  • Big Fig has been in business since 2016. As a result, the long-term performance of this mattress has not been properly evaluated.
  • One firmness rating, Medium Firm, is available with the Big Fig mattress; this may be limiting for customers who prefer to sleep on mattresses that are more or less firm.

Product and Price Range: The Big Fig mattress is available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $1,199 (Twin) to $1,899 (King and California King). All Big Fig mattresses are manufactured in the United States.

Amazon rating: Big Fig is not currently sold on Amazon.com
BBB rating: Big Fig has not earned a rating from the Better Business Bureau

 

Big Fig Price Comparison

Big Fig Pricing and Delivery Details

SizeDimensions Height Price
Twin39W” x 75L”13″$1,199
Twin Extra Long (XL)39W” x 80L”13″$1,299
Full54W” x 75L”13″$1,399
Queen60W” x 80L”13″$1,499
King76W” x 80L”13″$1,899
California King72W” x 84L”13″$1,899

How Is the Mattress Shipped?: Big Fig mattresses are wrapped in plastic and shipped in a box. Mattresses are not compressed before shipping, and delivery boxes match their actual size.
Where Do They Ship?: Big Fig ships mattresses within the contiguous U.S. Deliveries to Alaska, Hawaii, overseas U.S. territories, and international addresses are not available at this time.
Delivery Fee: Standard front-door delivery is free of charge. White Glove Delivery will incur an additional fee of $99, and old mattress removal will incur another $60 (or $159 total).

Delivery Policy: The mattress delivery policy for Big Fig is as follows:

  1. All Big Fig mattress deliveries are facilitated through Manna Distribution Services, a White Glove Delivery partner.
  2. Big Fig mattresses ship from the factory within two to five business days. Once the mattress has shipped, it will take seven to 14 business days for the package to arrive at the customer’s address. Because Big Fig does not utilize ground courier services (such as FedEx or UPS), they do not offer expedited shipping.
  3. In addition to standard front-door mattress delivery, Big Fig offers White Glove Delivery for an additional $99. This service includes in-home mattress assembly and packaging waste disposal. For an additional $60 ($159 total), White Glove personnel will remove the customer’s old mattress.
  4. An adult must be present to receive the mattress for standard and White Glove deliveries.

Old Mattress Removal: Old mattress removal is available for an additional fee of $60 ($159 total) as part of the White Glove Delivery option. This service is not offered with standard front-door deliveries.
Availability: Big Fig mattresses are exclusively available for sale on the Big Fig website. These mattresses are not currently sold through any other retailers (including Amazon.com), and Big Fig does not operate any brick-and-mortar stores or showrooms.

 

Big Fig Product Specifications and Firmness

The Big Fig mattress is available in a Medium Firm, which ranks at roughly a 6.5 on our firmness scale. A breakdown of mattress components and dimensions is found below.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Big Fig Mattress6.5 (Medium Firm)13″8″ Pocketed Coils (15-Gauge)
Polyfoam Encasement
1/2″ Ventilated Latex
1″ 1.8 PCF Polyfoam
1″ 2.5 PCF Polyfoam
1″ 2.5 PCF Polyfoam
66% Polyurethane
30% Viscose
4% Lycra® spandex

 

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Big Fig offers a 101-night sleep trial for its mattress.

  1. This sleep trial includes a mandatory two-week break-in period. Customers must test out the mattress for at least two weeks before they will be eligible to return it for a refund.
  2. Customers who choose to return their mattress will receive a full refund minus any White Glove Delivery or old mattress removal costs from the initial order.
  3. Big Fig personnel will coordinate mattress pickups, and customers who wish to return their mattress will not be required to pay any additional shipping or handling fees.   

Warranty: Big Fig offers a 20-year limited warranty for the Big Fig mattress.

  1. This warranty is entirely nonprorated.
  2. Warranty coverage begins on the date of mattress delivery. Big Fig will, at their sole option, repair or replace any mattress that is deemed as defective for as long as the warranty is valid.
  3. Repairing or replacing the mattress will not extend the original warranty, nor will it result in the creation of a new warranty.
  4. Mattress owners are responsible for all shipping and handling costs associated with mattress returns or replacements.
  5. Big Fig ‘reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the defective piece’.
  6. The warranty will cover the following mattress defects:
    • Sagging or indentations in the sleep surface measuring one inch (1″) or deeper that do not result from owner misuse or improper foundational support.
    • Coils, wires, and other metal components that are loose, broken, or protruding through the side walls.
  7. The warranty will not cover the following:
    • Sagging or indentations in the sleep surface that do not measure one inch (1″) or deeper, or normal increases in material softness that do not affect the pressure-relieving abilities of the mattress. These issues are considered standard wear and tear.
    • Repair or replacement requests that occur due to changes in the owner’s comfort or firmness preferences.
    • Defects associated with the cover.
    • Burns, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, and/or inadequate foundational support.
  8. Big Fig will not honor mattress claims from customers living outside the contiguous U.S.
  9. This warranty is exclusively offered to original owners who purchase their mattress directly from Big Fig or through an authorized retailer. Anyone who buys or acquires the mattress from the original owner or a non-authorized retailer will not be eligible for warranty coverage.
 

Big Fig Mattress Sleep Ratings

At this time, we have not received enough customer reviews on the Big Fig mattress to calculate accurate sleep ratings for categories like durability, motion isolation, and temperature neutrality. We will update this section as soon as possible.

 

Big Fig Weight Comparison

What Type of Sleeper Is Best Suited for a Big Fig Mattress?

At this time, Tuck.com has not received enough customer feedback to accurately evaluate the Big Fig mattress based on sleep position and sleeper weight. We will update this section as soon as possible.

In the meantime, please note that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress. For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

The following table lists our average grades for memory foam mattresses based on different sleeper positions and weights.

Mattress TypeSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
HybridSideGoodGoodGood
BackVery GoodVery GoodGood
StomachGoodFairFair
 

Big Fig Company Information

Customer Service: Due to insufficient owner data, there is no Tuck customer service rating for Big Fig at this time.
BBB rating: Big Fig has not received a rating from the Better Business Bureau.
Company History: Big Fig has been in business since 2016.
Physical Stores: Big Fig does not operate any physical showrooms or stores.
Corporate Address:
3201 Harvard Avenue
Cleveland, Ohio 44105
Phone Number: 1-888-444-6547
Contact Email: [email protected]
Company Website: www.bigfigmattress.com
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Complaints

General customer complaints about Big Fig mattresses include:

  • Unknown product lifespan due to relatively short company history.
  • One firmness option available.
 
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