Bed in a Box Hybrid Mattress Reviews

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Based on 867 verified customer experiences from 34 unique sources.

 

What You Need to Know about the Adagio Mattress

Mattress Type and Components:

  • Bed In A Box offers a foam and pocketed coil hybrid mattress sold under the trade name, ‘Adagio’.
  • The Adagio features a flippable design with different firmness levels on each side; one side has a medium rating, while the other side is firm.
  • The comfort layer on both sides features three layers of polyfoam – two softer top layers, and a firmer bottom layer that serves as a buffer between the support core and the softer foams; both comfort layers share the same structure, but the layers are thinner on one side to create a firmer, more responsive surface.
  • The shared support core is constructed with zoned, foam-encased pocket coils.
  • The Adagio also comes with a cover knit from a rayon blend; one one side the cover is smooth and designed to reduce heat retention, while the other cover is quilted and intended to provide more bodily support.

Please note that the term ‘hybrid mattress’ is used rather loosely throughout the industry. For our purposes, ‘hybrid’ exclusively refers to mattresses with foam-based comfort layers and coil-based support cores.

Pros:

  • For many sleepers, the Adagio strikes a good balance between innersprings and foam mattresses in terms of firmness, durability, temperature neutrality, edge support, and conduciveness for sex.
  • The flippable configuration can also be handy for users who prefer to periodically adjust the firmness of their sleep surface.
  • The Adagio has a relatively low price-point compared to other hybrid options. A
  • All deliveries are free within the U.S., including Alaska and Hawaii.

Cons:

  • The Adagio has received low ratings from sleepers weighing 230 lbs or more; this is largely due to the soft foams used in both comfort layers, which heavier sleepers will sink right through – leaving them feeling like they are both stuck and sleeping directly on the coils.
  • This mattress also produces some noise and motion transfer.
  • Complaints of strong off-gassing have been reported.
  • Bed in a Box does not share the specifications of the coils or foam used in the bed which makes it impossible for owners to compare to other, more transparent, competitors.
  • Bed In A Box offers a 60-night sleep trial, but this trial requires owners to use the mattress for 60 days before the trial begins; this system can be confusing for some customers that don’t read the fine print.
  • The warranty coverage is also somewhat limited compared to other memory foam mattress brands.

Product and Price Range: The Adagio by Bed In A Box is available in eight sizes: Twin, Twin XL, Full, Queen, King, Split King, California King, and Split California King. These range in price from $950 (Twin) to $1,899 (Split King and Split California King). All Bed In A Box mattresses are manufactured in the U.S.

Customer Satisfaction Rating: 83%
Calculated from: 867 customer experiences from 34 individual sources.
Amazon rating: Currently unavailable on Amazon.com
BBB rating: A+

 

Adagio By Bed In A Box Price Comparison

Adagio by Bed In A Box Pricing and Delivery Details

SizeDimensions Height Price
Twin38W” x 75L”13″$875
Twin Extra Long38W” x 80L”13″$924
Full54W” x 75L”13″$1,324
Queen60W” x 80L”13″$1,424
King76″ x 80L”13″$1,524
Split King38W” x 80L” (2 pieces)13″$1,899
California King72″W x 84L”13″$1,524
Split California King36W” x 84L” (2 pieces)13″$1,899

How Is the Mattress Shipped?: Bed In A Box mattresses are compressed, vacuum-sealed, and shipped in a box. The mattress will expand as soon as it is unpackaged. Bed In A Box advises owners to remove the mattress from its packaging within 30 days of the delivery; the warranty will be voided on mattresses that remain packaged for longer than 30 days.
Where Do They Ship?: Bed In A Box ships mattresses to all addresses in the U.S., including Alaska and Hawaii.
Delivery Fee: No charge.

Delivery Policy: The delivery policy for Bed In A Box is as follows:

  1. Purchase orders are normally processed and shipped within two business days.
  2. Expected delivery times within the contiguous U.S. are 1 to 4 business days. For addresses in Alaska, Hawaii, and certain areas of the U.S., the estimated delivery time is 5 to 7 business days.
  3. Orders that include multiple packages (such as a mattress and foundation) will almost always arrive together. In the event that one package arrives before the other(s), the remaining component(s) should arrive one day later.
  4. A signature is not required to receive the mattress package unless the customer lives in an apartment or condominium. At the carrier’s discretion, he/she may hold the package at the nearest shipping center or leave it on the customer’s doorstep.
  5. Bed In A Box ships mattresses to army post offices (APOs), but the weight limit for these deliveries is 70 lbs and shipping fees start at $100. Materials that cannot fit into the box will be shipped separately, and incur separate charges.
  6. In the event that their mattress is damaged during delivery, customers are encouraged to call the Bed In A Box Sleep Specialist department at 1-800-588-5720.
  7. Customers may cancel their order before it has shipped; as a general rule, they should contact Bed In A Box within 24 hours to ensure their request will be processed in time. If the mattress has already shipped, the customer will be able to refuse the mattress at their door but will be required to pay shipping charges and restocking fees. According to the Bed In A Box website, these fees can amount to 10% to 20% of the original mattress price.
  8. Customers who refuse a mattress that is in new condition with no damage will be issued a refund, but they will also be required to pay roundtrip shipping costs and restocking fees.

Old Mattress Removal: Because FedEx couriers provide their deliveries, Bed In A Box does not offer old mattress removal services.
Availability: Bed In A Box operates a brick-and-mortar showroom in Johnson City, Tennessee. In addition, Bed In A Box mattresses are available through 15 authorized retailers in nine different states.

 

Adagio by Bed In A Box Product Specifications and Firmness

Adagio mattresses feature a flippable design; the comfort layer on each side has a different firmness rating. One side features a softer feel similar to memory foam, while the other is firmer and mimics the feel of an innerspring mattress; both sides share the same pocket coil support core. A detailed breakdown of the Adagio’s components is found in the table below. Please note that purchasers can request which side is facing up at the time of delivery for easier unpackaging and set-up.

SideFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Side 15 (Medium)13″7″ Foam-encased, 16-gauge Steel Pocket Coils2″ Regular Polyfoam
2″ Support Polyfoam
Rayon Blend Knit
Side 28 (Firm)13″1″ Regular Polyfoam
1″ Support Polyfoam

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Bed In A Box offers a 60-night trial on all mattresses that begins 60 days after the original purchase and ends on the 120th day of ownership.

  1. Customers who wish to return their mattress must contact Bed In A Box to request a return merchandise authorization (RMA) number. RMA number requests are not available until 60 days after the original purchase. This means that returning the mattress for a full refund is not an option until 60 days have elapsed.
  2. After the trial officially begins, customers will not be assessed any shipping or restocking fees if they choose to return the mattress.
  3. Mattresses exchanges are not currently available.
  4. Per the Bed In A Box website: ‘Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer’. Bed In A Box will not accept returns for ‘incorrectly ordered mattresses’, and urges customers with questions to contact the Bed In A Box Sleep Specialist division for assistance in selecting a correctly sized mattress.
  5. Bed In A Box reserves the right to refuse sale to a mattress customer who has previously returned a mattress.

Warranty: Bed In A Box offers a 20-year warranty:

  1. The warranty is divided into nonprorated and prorated coverage periods.
    • The first 5 years of warranty coverage are nonprorated, and Bed In A Box will replace or repair defective mattresses at no expense to the owner.
    • Years 6 to 10 of the warranty are also nonprorated, but the owner will be required to pay transportation and handling costs.
    • Years 11 to 20 of the warranty are prorated. In the 11th year of warranty coverage, the owner will be able to replace the mattress at a cost of 50% of the original mattress price; the prorated charge will increase by 5% for each successive year, ending with a 95% prorated charge during the 20th year of coverage. The owner must pay transportation and handling costs, as well.
  2.  The Bed In A Box warranty will cover ‘deterioration in the cell structure’ of the mattress that causes indentations deeper than 1″ during the first 5 years, and deeper than 1.25″ during years 6 to 20. The warranty will not cover indentations for mattresses that are improperly supported.  
  3. Bed In A Box mattresses are designed to perform on ‘firm, solid-surface, non-spring’ foundations. The warranty will be voided if the owner supports his/her mattress with ‘unqualified foundations, box springs, adjustable bed bases, or bed frames’. If a warranty claim is filed, the purchaser may be asked for proof that he/she has used a proper foundation.
  4. The Bed In A Box mattress warranty will not cover the following:
    • Damages to the mattress caused by use of an improper foundation (see previous bullet).
    • Expected increases in the softness of the foam, which are considered normal wear and tear.
    • Replacements or repairs due to changes in the owner’s comfort preference.
    • Burns, cuts, tears, liquid damage, stains, ‘abnormal soiling’ and other damages that do not occur during manufacturing or shipping.
    • Replacement of other products that make up the Bed In A Box sleep system, unless these additional components are also defective.
    • Mattresses that are damaged or defective after being left in their original packaging for more than 30 days after the delivery.
  5.  If a warranty claim is filed and a replacement is deemed necessary, the owner will not be allowed to keep the original mattress.
  6. Bed In A Box mattress warranties are only available to the original purchaser. Anyone who purchases or acquires the mattress from the original owner does so ‘as is’, and will not receive warranty coverage.
  7. The warranty does not cover mattresses used in ‘hotels, motels, boarding rooms, nursing homes, and similar environments’, as commercial use will demand a different warranty.   
 

Adagio by Bed In A Box Mattress Sleep Ratings

CategoryCriteriaAdagio  RatingWhat Adagio Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Adagio mattress.83%The Adagio by Bed In A Box has an above-average customer rating, largely due its, strong performance in key areas, and relatively low price-point.
Durability Hybrids tend to degrade faster than other mattresses, often due to low-grade polyfoam used in the support core.GoodHybrids with less durable pocket coils can have especially short lifespans, but Adagio owners report above-average longevity and long-term performance  
Motion IsolationIdeally, a hybrid mattress will fall in the middle of the spectrum in terms of motion isolation: more motion transfer than memory foam or latex, but less transfer than an innerspring.FairThe Adagio’s less firm side isolates motion much like memory foam but to a lesser extent, while the opposite side is more responsive and prone to motion transfer according to owner feedback.
Sex Most hybrids feature a blend softness and bounciness that many couples find conducive for sex.Very GoodOwners report more ease of movement on the bed and bounce from the coil support core, making this bed better than average for sexual activities.
ConformingHybrid mattresses often provide a good balance of firmness and body-conforming, making them suitable for people who feel that memory foam is too soft and innersprings don’t relieve enough pressure.GoodThe Adagio’s conforming abilities depend on which side the sleeper chooses; according to owners, the softer option conforms somewhat closely, while the firmer side contours to a much lesser extent.
Temperature NeutralityHybrid mattresses tend to retain less body heat and sleep cooler than models made from memory foam or latex.Very GoodMany users say that the Adagio sleeps cooler than traditional foam mattresses, particularly on the firmer side.
Off-gassingOff-gassing may occur, but most hybrids produce less odor than mattresses made exclusively of foam.PoorAccording the owners, the Adagio produces less odor than foam models from Bed In A Box, however many complain of off-gassing that lasting for longer than average periods of time. 
Edge SupportHybrids usually provide more edge support than memory foam and latex mattresses, and are usually on par with traditional innersprings. Very GoodHybrid and innerspring beds offer superior edge support compared to their all foam counterparts and owners report the high satisfaction with the support on the edges of the adagio.
NoiseHybrids tend to produce more noise than strictly foam mattresses, primarily due to the spring and coil components of the support core.GoodSome owners report light squeaking when the mattress is bearing weight.
Ease of Moving and RotatingMattress size is an important consideration, but the average hybrid is lighter and easier to move than most traditional innerspring or foam models. GoodThe weight of a Queen-sized Adagio mattress is on par with the average hybrid and smaller sizes are quite manageable, but King and Cali King models weigh 124-139 lbs — which may be problematic for people who like to frequently flip the mattress. 
 

Adagio by Bed In A Box Customer Satisfaction Rating Comparison

Adagio by Bed In A Box Weight Comparison

What Type of Sleeper Is Best Suited for an Adagio Mattress?

Based on our customer feedback, Adagio mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SideExcellentExcellentFair
BackExcellentExcellentFair
StomachGoodFair Poor

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Bed In A Box Company Information

Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with BedinaBox, irrespective of whether or not they liked their mattress.
BBB rating: A+
Company History: Bed In A Box was launched in 2004, and officially incorporated in 2006.
Physical Stores: Bed In A Box operates a brick-and-mortar showroom in Johnson City, Tennessee, where the company’s corporate office is also located. Additionally, Bed In A Box mattresses are sold at 15 authorized retailers in nine different states.
Corporate Address:
220 E. Millard Street
Johnson City, TN 37601
Phone Number: 1-800-588-5720
Contact Email: Online form
Company Website: www.bedinabox.com
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Complaints

General customer complaints about Adagio mattresses and Bed In A Box include:

  • Sinking and general lack of support for sleepers weighing 230 lbs or more.
  • More motion transfer and noise than all-foam mattress options.
  • Higher-than-average levels of off-gassing.
  • A 60-night sleep trial that does not begin until after 60 nights of ownership, which can potentially confuse customers. Sixty nights is also relatively short, compared to competing mattress brands.
  • Limited warranty coverage; the 20-year warranty only includes five years of non-prorated coverage during which the owner will not have to pay transportation/handling fees when a mattress is replaced or repaired.
 
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Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

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