Based on 1,103 verified customer experiences from 37 unique sources.
What You Need to Know about the BedInABox Hybrid Mattress
Mattress Type and Components: BedInABox offers a flippablehybrid mattress sold under the name, The Adagio. Each side features a different firmness.
Side one is a Medium in terms of firmness, and features a comfort layer with three components: a top layer of PurResponse polyfoam, a middle layer of AirRest polyfoam, and a bottom layer of Sure Align high-density foam. The support core is constructed with pocketed coils, and the cover is a knit rayon blend with phase-change material.
Side two is a Firm. The comfort layer consists of a quilted foam cover panel and single polyfoam layer, followed by the pocketed coil support core. The cover is also a rayon blend, but this side does not feature phase-change material.
Flippable design offers two firmness options in one
Strong edge support
Good responsiveness for sex
Free shipping anywhere in the U.S.
A+ BBB rating
Minimal motion isolation
Heavy and hard to move
60-night break-in required for sleep trial
Product and Price Range: The Adagio by BedInABox is available in eight sizes: Twin, Twin XL, Full, Queen, King, Split King, California King, and Split California King. These range in price from $950 (Twin) to $1,899 (Split King and Split California King). All BedInABox mattresses are manufactured in the United States.
Main Competitors: BedInABox’s main competitors include other mattress brands that offer hybrid models and primarily sell their products online. Availability: BedInABox mattresses are sold on the BedInABox website. Every current BedInABox mattress with the exception of the Azul and the PacBed Lite are available on Amazon.com, as well. BedInABox operates a brick-and-mortar showroom in Johnson City, Tennessee, where the company’s headquarters are located. Amazon rating: The Adagio is currently sold on Amazon.com, but there is no user rating at this time. BBB rating: A+
BedInABox Customer Satisfaction Rating Comparison
BedInABox Mattress Sleep Ratings
What Adagio Users Say
Based on data collection, this is an overall customer sentiment regarding the Adagio mattress.
The Adagio by BedInABox has earned a customer satisfaction rating of 83%, which is above-average compared to other hybrids.
Hybrids tend to degrade faster than other mattresses, often due to low-grade polyfoam used in the support core.
The lifespan of an Adagio mattress is on par with the average hybrid — typically six to seven years.
Ideally, a hybrid mattress will fall in the middle of the spectrum in terms of motion isolation: more motion transfer than memory foam or latex, but less transfer than an innerspring.
The Adagio’s Medium side somewhat isolates motion, but the Firm side absorbs and minimizes very little transfer.
Most hybrids feature a blend softness and bounciness that many couples find conducive for sex.
Thanks to it’s two-sided construction and pocketed coil support core designed to provide extra cushioning, many couples say the Adagio is very good for sex.
Hybrid mattresses often provide a good balance of firmness and body-conforming, making them suitable for people who feel that memory foam is too soft and innersprings don’t relieve enough pressure.
The Adagio’s conforming abilities depend on which side the sleeper chooses; the softer option conforms somewhat closely, targeting pain and pressure points, while the firmer side contours to a much lesser extent.
Hybrid mattresses tend to retain less body heat and sleep cooler than models made from memory foam or latex.
Many owners say that the Adagio sleeps fairly cool, particularly on the firmer side.
Off-gassing may occur, but most hybrids produce less odor than mattresses made exclusively of foam.
The Adagio produces less odor than foam models from BedInABox, but there are some complaints of persistent off-gassing smells.
Hybrids usually provide more edge support than memory foam and latex mattresses, and are usually on par with traditional innersprings.
Like many hybrids, the Adagio is well-reinforced around the edges and there are relatively few complaints of sinkage where people sit.
Hybrids tend to produce more noise than strictly foam mattresses, primarily due to the spring and coil components of the support core.
The Adagio is fairly quiet, but some users report light squeaking when the mattress is bearing weight.
Ease of Moving and Rotating
Mattress size is an important consideration, but the average hybrid is lighter and easier to move than most traditional innerspring or foam models.
King and California King sizes of the Adagio can be quite heavy, but all other sizes weigh roughly 100 pounds or less.
How Is the Mattress Shipped?: BedInABox memory foam mattresses are compressed for shipping. The mattress must be unboxed within 30 days of the delivery; otherwise the warranty will be voided. Where Do They Ship?: BedInABox ships mattresses anywhere in the U.S., including Alaska and Hawaii. International deliveries are not available at this time. Delivery Fee: Standard deliveries are free of charge anywhere in the U.S., including Alaska and Hawaii. Delivery Policy: The delivery policy for BedInABox is as follows:
Purchase orders are normally processed and shipped within two business days.
Expected delivery times within the contiguous U.S. are 1 to 4 business days. For addresses in Alaska, Hawaii, and certain areas of the U.S., the estimated delivery time is 5 to 7 business days.
Orders that include multiple packages (such as a mattress and foundation) will almost always arrive together. In the event that one package arrives before the other(s), the remaining component(s) should arrive one day later.
A signature is not required to receive the mattress package unless the customer lives in an apartment or condominium. At the carrier’s discretion, he/she may hold the package at the nearest shipping center or leave it on the customer’s doorstep.
BedInABox ships mattresses to army post offices (APOs), but the weight limit for these deliveries is 70 lbs and shipping fees start at $100. Materials that cannot fit into the box will be shipped separately, and incur separate charges.
In the event that their mattress is damaged during delivery, customers are encouraged to call the BedInABox Sleep Specialist department.
Customers may cancel their order before it has shipped; as a general rule, they should contact BedInABox within 24 hours to ensure their request will be processed in time. If the mattress has already shipped, the customer will be able to refuse the mattress at their door but will be required to pay shipping charges and restocking fees. According to the BedInABox website, these fees can amount to 10% to 20% of the original mattress price.
Customers who refuse a mattress that is in new condition with no damage will be issued a refund, but they will also be required to pay round-trip shipping costs and restocking fees.
Old Mattress Removal: Because private couriers handle BedInABox deliveries, the company does not offer old mattress removal.
BedInABox Product Specifications and Firmness
The flippable Adagio mattress has a different firmness on each side. Side 1 is a Medium, or a 5 on Tuck’s 1-10 firmness scale; Side 2 is a Firm, or an 8. The table below lists full layer and component specifications for the Adagio mattress.
What Type of Sleeper Is Best Suited for a BedInABox Mattress?
Based on our customer feedback, Adagio mattresses from BedInABox received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with BedInABox, irrespective of whether or not they liked their mattress. BBB rating: A+ Company History: BedInABox was launched in 2004, and officially incorporated in 2006. Physical Stores: BedInABox operates a brick-and-mortar showroom in Johnson City, Tennessee, where the company’s corporate office is also located. Additionally, BedInABox mattresses are sold at 15 authorized retailers in nine different states. Corporate Address: 220 E. Millard Street Johnson City, TN 37601 Phone Number: 1-800-588-5720 Contact Email: Online form Company Website: www.bedinabox.com Facebook Instagram Twitter
Trial Period and Guarantee: BedInABox offers a 120-night sleep trial for all mattress purchases.
The sleep trial includes a mandatory 60-night break-in period. Customers may not return their mattress for a full refund until they have tested out the mattress for at least 60 nights.
BedInABox will cover all shipping and handling fees associated with mattress returns, and customers will receive a full product refund if they choose to return their mattress after 60 nights.
Per the BedInABox website: ‘Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer‘. BedInABox will not accept returns for ‘incorrectly ordered mattresses.’ Customers can contact the BedInABox Sleep Specialist division for assistance in selecting a correctly sized mattress.
BedInABox reserves the right to refuse sale to a mattress customer who has previously returned a mattress.
Warranty: BedInABox offers a 20-year warranty for all mattresses.
The warranty is divided into nonprorated and prorated coverage periods.
The first 5 years of warranty coverage are nonprorated, and BedInABox will replace or repair defective mattresses at no expense to the owner and cover shipping and handling costs.
Years 6 to 10 of the warranty are also nonprorated, but the owner must cover transportation and handling costs.
Years11 to 20 of the warranty are prorated. In the 11th year of warranty coverage, the owner will be able to replace the mattress at a cost of 50% of the original mattress price; the prorated charge will increase by 5% for each successive year, ending with a 95% prorated charge during the 20th year of coverage. The owner must cover transportation and handling costs, as well.
BedInABox mattresses are designed to perform on ‘firm, solid-surface, non-spring’ foundations. The warranty will be voided if the owner supports his/her mattress with ‘unqualified foundations, box springs, adjustable bed bases, or bed frames’. If a warranty claim is filed, the purchaser may be asked for proofofproper foundation.
The warranty will be voided if the mattress is not unpackaged within 30 days of delivery.
The warranty will cover the following defects:
Sagging or indentations in the sleep surface that measure one inch (1″) or deeper during the first five years, or one and quarter inch (1 1/4″) during years 6 through 20.
The BedInABox mattress warranty will not cover the following:
Sagging or indentations in the sleep surface that do not measure one inch (1″) or deeper during the first five years, or less than one and quarter inch (1 1/4″) during years 6 through 20.
Expected increases in the softness of the memory foam, which are considered normal wear and tear.
Replacements or repairs due to changes in the owner’s comfort preference.
Burns, cuts, tears, liquid damage, stains, ‘abnormal soiling’ and other damages that do not occur during manufacturing or shipping.
This warranty is exclusively available to the original purchaser who buys their mattress from BedInABox or an authorized retailer. Anyone who purchases or acquires the mattress from the original owner or a non-authorized retailer will not receive warranty coverage.
Similar Mattress Options
Lastly, let’s look at some hybrid mattresses that are comparable to the Adagio. The following four brands offer hybrid models, and primarily sell their products online. To learn more about these brands, click the links in the top row of the table.