BedInABox offers gel memory foam mattresses. Currently, six different models in this category are available:
The PacBed Lite has a comfort layer made from 2.5 PCF gel memory foam and a support core made from 1.8 PCF polyfoam. The cover is a polyester stretch-knit. At nine inches, this is the thinnest memory foam mattress available from BedInABox.
The BedInABox Original, as the name suggests, shares a similar construction with the PacBed Lite. The comfort layer is made from 3.25 PCF gel memory foam, and the support core is constructed from 2.2 PCF polyfoam. The cover is a polyester stretch-knit
The Azul has a comfort system with a top layer of 3.25 PCF memory foam and a bottom layer of 1.8 PCF transitional polyfoam. The support core is constructed from 2.2 PCF polyfoam, and the cover is a polyester knit.
The Tranquillium features a comfort layer made from 3 PCF gel memory foam and a support core made from 2.4 PCF polyfoam. The cover is knit from Tencel® lyocell.
The Serenity features a comfort system with a top layer of gel memory foam and a bottom layer of polyfoam. The dual-layer support core has a top layer of 1.8 PCF transitional polyfoam and a base layer of 2.2 PCF polyfoam. The quilted foam cover features phase-change material (PCM).
Meet Our Testing Team
Keith
Brad
Jackson
Jeremy
General Overview
Pros
Wide selection of models, sizes, and firmness options
Longer-than-average durability for most models
No noise
Free shipping anywhere in the U.S.
A+ BBB rating
Cons
Above-average price-point for most models
Weak edge support
High off-gassing potential
60-night break-in period required for sleep trial
Check out our top rated mattresses and get exclusive discounts.
What Type of Sleeper Is Best Suited to a BedInABox Mattress?
Based on our customer feedback, BedInABox mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Compare Mattresses
How Do BedInABox Mattresses Compare to Other Beds?
Let’s look at some mattress models that are comparable to BedInABox’s selection. The following four brands offer memory foam mattresses online. For more information about these brands, please click the links to our full review.
Each BedInABox mattress has a different firmness — and in the case of the flippable Silk Symphony, two firmnesses. All firmnesses are calculated using our 1-10 firmness scale. The table below lists a complete breakdown of the layers and specification for all six BedInABox memory foam mattresses.
Product Name
Firmness Options
Thickness
Support Core Components
Comfort Layer Components
Cover Components
PacBed Lite
6.5 (Medium Firm)
9″
6″ 1.8 PCF Polyfoam
3″ 2.5 PCF Gel Memory Foam
Polyester Stretch-knit
PacBed Original
5.5 (Medium)
11″
8″ 2.2 PCF Polyfoam
3″ 3.25 PCF Gel Memory Foam
Polyester Stretch-knit
Azul
4.5 (Medium Soft)
11″
5″ 2.2 PCF Polyfoam
3″ 3.25 PCF Gel Memory Foam 3″ 1.8 PCF Polyfoam
Polyester Knit
Tranquility
7.5 (Firm)
11″
8″ 2.4 PCF Polyfoam
3″ 3 PCF Gel Memory Foam
Tencel® Lyocell Knit
Silk Symphony
Side 1: 4 (Medium Soft) Side 2: 7 (Firm)
14″
8″ 2.4 PCF Polyfoam (Side 2)
3″ 3 PCF Gel Memory Foam (Side 1)
Side 1: 2″ Quilted Silk Blend Side 2: 1″ Smooth Silk Blend
Serenity
3.5 (Soft)
13″
4″ 1.8 PCF Polyfoam 4″ 2.2 PCF Polyfoam
1″ Gel Memory Foam 2″ Polyfoam
2″ Foam with Phase-change Material
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
Availability
BedInABox mattresses are sold on the BedInABox website. Further, every current BedInABox mattress with the exception of the Azul and the PacBed Lite is available on Amazon.com. BedInABox also operates a brick-and-mortar showroom in Johnson City, Tennessee, where the company’s headquarters are located.
Sleep Trial 120 Nights
Shipping Shipping is free for standard-size mattresses
Warranty 20 Years, first 10 years are non-prorated
Made In USA
How Are the Mattresses Shipped?
BedInABox memory foam mattresses are compressed for shipping. The mattress must be unboxed within 30 days of the delivery; otherwise the warranty will be voided.
Where Do They Ship?
BedInABox ships mattresses anywhere in the U.S., including Alaska and Hawaii. International deliveries are not available at this time.
White Glove Delivery
BedInABox does not offer white glove delivery at this time.
Full Shipping Details
The delivery policy for BedInABox is as follows:
Purchase orders are normally processed and shipped within two business days.
Expected delivery times within the contiguous U.S. are 1 to 4 business days. For addresses in Alaska, Hawaii, and certain areas of the U.S., the estimated delivery time is 5 to 7 business days.
Orders that include multiple packages (such as a mattress and foundation) will almost always arrive together. In the event that one package arrives before the other(s), the remaining component(s) should arrive one day later.
A signature is not required to receive the mattress package unless the customer lives in an apartment or condominium. At the carrier’s discretion, he/she may hold the package at the nearest shipping center or leave it on the customer’s doorstep.
BedInABox ships mattresses to army post offices (APOs), but the weight limit for these deliveries is 70 lbs and shipping fees start at $100. Materials that cannot fit into the box will be shipped separately, and incur separate charges.
In the event that their mattress is damaged during delivery, customers are encouraged to call the BedInABox Sleep Specialist department.
Customers may cancel their order before it has shipped; as a general rule, they should contact BedInABox within 24 hours to ensure their request will be processed in time. If the mattress has already shipped, the customer will be able to refuse the mattress at their door but will be required to pay shipping charges and restocking fees. According to the BedInABox website, these fees can amount to 10% to 20% of the original mattress price.
Customers who refuse a mattress that is in new condition with no damage will be issued a refund, but they will also be required to pay roundtrip shipping costs and restocking fees.
Old Mattress Removal?
Because private couriers handle BedInABox deliveries, the company does not offer old mattress removal.
Trial Period & Warranty Details
Trial Period and Guarantee
BedInABox offers a 120-night sleep trial for all mattress purchases.
The sleep trial includes a mandatory 60-night break-in period. Customers may not return their mattress for a full refund until they have tested out the mattress for at least 60 nights.
BedInABox will cover all shipping and handling fees associated with mattress returns, and customers will receive a full product refund if they choose to return their mattress after 60 nights.
Per the BedInABox website: ‘Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer‘. BedInABox will not accept returns for ‘incorrectly ordered mattresses.’ Customers can contact the BedInABox Sleep Specialist division for assistance in selecting a correctly sized mattress.
BedInABox reserves the right to refuse sale to a mattress customer who has previously returned a mattress.
Warranty
BedInABox offers a 20-year warranty for all mattresses.
The warranty is divided into nonprorated and prorated coverage periods.
The first 5 years of warranty coverage are nonprorated, and BedInABox will replace or repair defective mattresses at no expense to the owner and covershipping and handling costs.
Years 6 to 10 of the warranty are also nonprorated, but the owner must cover transportation and handling costs.
Years 11 to 20 of the warranty are prorated. In the 11th year of warranty coverage, the owner will be able to replace the mattress at a cost of 50% of the original mattress price; the prorated charge will increase by 5% for each successive year, ending with a 95% prorated charge during the 20th year of coverage. The owner must cover transportation and handling costs, as well.
BedInABox mattresses are designed to perform on ‘firm, solid-surface, non-spring’ foundations. The warranty will be voided if the owner supports his/her mattress with ‘unqualified foundations, box springs, adjustable bed bases, or bed frames’. If a warranty claim is filed, the purchaser may be asked for proof of proper foundation.
The warranty will be voided if the mattress is not unpackaged within 30 days of delivery.
The warranty will cover the following defects:
Sagging or indentations in the sleep surface that measure one inch (1?) or deeper during the first five years, or one and quarter inch (1 1/4?) during years 6 through 20.
The BedInABox mattress warranty will not cover the following:
Sagging or indentations in the sleep surface that do not measure one inch (1?) or deeper during the first five years, or less than one and quarter inch (1 1/4?) during years 6 through 20.
Expected increases in the softness of the memory foam, which are considered normal wear and tear.
Replacements or repairs due to changes in the owner’s comfort preference.
Burns, cuts, tears, liquid damage, stains, ‘abnormal soiling’ and other damages that do not occur during manufacturing or shipping.
This warranty is exclusively available to the original purchaser who buys their mattress from BedInABox or an authorized retailer. Anyone who purchases or acquires the mattress from the original owner or a non-authorized retailer will not receive warranty coverage.
Company Information
Customer Service
7 out of 10 owner experiences show customers have had a positive experience with BedInABox, irrespective of whether or not they liked their mattress.
BBB Rating
A+
Company History
BedInABox was launched in 2004, and officially incorporated in 2006.
Physical Stores
BedInABox operates a brick-and-mortar showroom in Johnson City, Tennessee, where the company’s corporate office is also located.
